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Frequently asked questions

What countries does VStudio Fine Art Prints deliver to?

For the moment we can deliver only in Europe.

Can I edit or customize the pictures?

For our products, we currently do not offer any editing functions.

Can I choose which parcel service will deliver my order?

Unfortunately, we are unable to accommodate specific preferences for parcel services. The choice of our delivery partner is determined automatically, taking into consideration factors such as parcel dimensions, weight, and the destination region.

If you have a compelling reason to exclude a specific service partner in your area or region, please reach out to our customer service team for assistance.

How much does shipping cost?

We’ve established a unique flat-rate shipping tax of 29.99 euros that applies uniformly across all regions in Europe. This simplified and consistent approach ensures transparency and fairness for our customers. Regardless of your location within Europe, you can enjoy the convenience of a flat shipping fee, making your shopping experience straightforward and predictable.

In which cases can I revoke and return an order?

As we craft each order to your specific configuration, we regret to inform you that a right of withdrawal is not applicable. This policy aligns with the legal regulations concerning the right of withdrawal and returns for distance contracts in Europe.

What happens if my order arrives damaged?

Despite our meticulous and secure packaging, it is impossible to completely eliminate the risk of shipping damage. If you happen to notice any visible damage to the packaging upon delivery, we kindly request that you inspect the contents in the presence of the delivery personnel.

In the event that you identify any damage at this stage, we kindly ask you to capture photographic evidence using your mobile phone and decline to accept the delivery.

Sometimes, damage may not be immediately apparent, such as those caused by strong vibrations during transit, and may only become apparent upon unpacking. If this occurs, please document the damage with two clear photos and promptly contact our customer service with the images.

Customer service:

Rest assured, we will swiftly respond, initiating a replacement production to address the issue to your satisfaction.

Capturing Art, Preserving Moments, Exclusively Yours